{"id":20064,"date":"2024-07-24T09:40:39","date_gmt":"2024-07-24T07:40:39","guid":{"rendered":"https:\/\/www.ddxgroup.com\/faq-items\/solucion-de-problemas\/"},"modified":"2025-10-16T15:04:08","modified_gmt":"2025-10-16T13:04:08","slug":"solucion-de-problemas","status":"publish","type":"avada_faq","link":"https:\/\/www.ddxgroup.com\/es\/faq-items\/solucion-de-problemas\/","title":{"rendered":"Resoluci\u00f3n de problemas"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><ol>\n<li>Las <strong> claves <em>locales eutron\/smartkey<\/em> (antiguas) permit\u00edan a los clientes conectarse de cualquier manera al PC donde se inserta la clave, las nuevas claves <em>HASP\/Sentinel<\/em><strong>, que siempre son locales,<\/strong> bloquean la ejecuci\u00f3n de nuestros programas si se detecta <em>la Conexi\u00f3n a Escritorio Remoto<\/em> (tambi\u00e9n llamada <em>Terminal Server<\/em>). Para superar el problema, o bien se cambia a una clave de red o el cliente tiene que utilizar programas alternativos para la conexi\u00f3n, como <em>Vnc, NoMachine, TeamViewer, Supremo, AnyDesk <\/em>y similares.<\/strong> <\/li>\n<li>Aborda siempre con precauci\u00f3n las instalaciones\/modificaciones de sistemas antiguos de PC a bordo de la m\u00e1quina: incluso si te\u00f3ricamente son compatibles, es posible que los controladores Sentinel introduzcan inestabilidad o errores, aseg\u00farese de que haya puntos de restauraci\u00f3n del sistema o copias de seguridad realizadas por el departamento de TI del cliente.<\/li>\n<li>En caso de que se produzca un error en la instalaci\u00f3n de los controladores <em>Sentinel <\/em>, debe continuar con la versi\u00f3n del instalador a trav\u00e9s de la l\u00ednea de comandos.<\/li>\n<\/ol>\n<div>Copiar desde <em>2.168.0.8\\service\\TcInst\\Sentinel<\/em> el archivo <em>haspdinst.exe<\/em> con la versi\u00f3n m\u00e1s cercana a la que se desea limpiar en el ordenador del cliente. Luego, en la l\u00ednea de comandos DOS, navegar hasta la carpeta donde se ha copiado ese archivo y ejecutar los siguientes comandos:<\/div>\n<div><em>haspdinst.exe -r -fr -kp -fss -purga<\/em><\/div>\n<div><em>haspdinst.exe -i -fi -kp -fss<\/em><\/div>\n<div>Este procedimiento tambi\u00e9n debe llevarse a cabo en el caso de que el servicio de instalaci\u00f3n de Windows no est\u00e9 disponible, por ejemplo, porque ha iniciado el PC en modo seguro.<\/div>\n<ol>\n<li>Los controladores de las claves <em>Eutron <\/em>m\u00e1s antiguas ya no son compatibles con Windows 11.<\/li>\n<li>Es posible que despu\u00e9s de la ca\u00edda de nuestro software, se bloquee una sesi\u00f3n en una clave de red, en este caso proceda a reiniciar el servicio <em>Sentinel LDK License Manager <\/em>en la PC donde est\u00e1 insertada la clave.<\/li>\n<li>La reciente gesti\u00f3n de licencias en nuestro software escanea todo tipo de clave (software, local, red, antigua y nueva), puede suceder que los controladores de las antiguas llaves <strong><em> <\/em><\/strong> <em>eutron\/smartkey <\/em>que ya no est\u00e1n en uso, causen errores al inicio, en caso de que consulte esta gu\u00eda para su eliminaci\u00f3n: <a href=\"https:\/\/docs.google.com\/document\/d\/1h3XzlKd2-mUJ0AwjkDabky07Imfc5wGFSwwOgmrD9O0\/edit?usp=drive_link\">faire en tant qu&#8217;administrateur<\/a>.<\/li>\n<\/ol>\n<\/div><div class=\"fusion-text fusion-text-2 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/solucion-de-problemas\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[474],"class_list":["post-20064","avada_faq","type-avada_faq","status-publish","format-standard","hentry","faq_category-keys-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Resoluci\u00f3n de problemas | DDX Software Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ddxgroup.com\/es\/faq-items\/solucion-de-problemas\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" 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