{"id":20793,"date":"2023-11-15T19:24:42","date_gmt":"2023-11-15T18:24:42","guid":{"rendered":"https:\/\/www.ddxgroup.com\/faq-items\/i-have-not-received-the-registration-email-what-should-i-do\/"},"modified":"2025-10-16T15:03:49","modified_gmt":"2025-10-16T13:03:49","slug":"i-have-not-received-the-registration-email-what-should-i-do","status":"publish","type":"avada_faq","link":"https:\/\/www.ddxgroup.com\/en\/faq-items\/i-have-not-received-the-registration-email-what-should-i-do\/","title":{"rendered":"I haven&#8217;t received a registration email. What should I do?"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>If you have not received the registration email, try the following:<\/p>\n<ul>\n<li>Check that the email address you registered with is correct. If the warning \u201cEmail already in use\u201d came out during registration, it means that the address entered already exists in our databases. In this case, proceed with the password recovery;  <\/li>\n<li>If you have several email accounts, make sure that you are logged into the one you used during the registration process.<\/li>\n<li>Check your &nbsp;<strong>spam<\/strong> folder to see if the email has been sent there.<\/li>\n<li>Check your email service&#8217;s opt-out settings: check that \u201c<a href=\"mailto:xauth@ddxgroup.com\">xauth@ddxgroup.com<\/a>\u201d emails are not rejected;<\/li>\n<li>Sometimes it can take a while to receive the email, up to 24 hours.<\/li>\n<\/ul>\n<p>If nothing above has been helpful, please contact our&nbsp;<strong>Customer Support<\/strong>&nbsp; by creating a ticket&nbsp;<a href=\"mailto:service@ddxgroup.com\">service@ddxgroup.com<\/a>.<\/p>\n<\/div><div class=\"fusion-text fusion-text-2 copy-url-button\"><p><a class=\"copy-url-button\" href=\"https:\/\/www.ddxgroup.com\/fr\/faq-items\/je-nai-pas-recu-le-mail-dinscription-que-dois-je-faire\/\"><img decoding=\"async\" style=\"width: 30px;\" src=\"https:\/\/www.ddxgroup.com\/wp-content\/uploads\/2025\/07\/share-link.png\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"faq_category":[483],"class_list":["post-20793","avada_faq","type-avada_faq","status-publish","format-standard","hentry","faq_category-customer-area-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I haven&#039;t received a registration email. 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